Email Domains

Various emails are sent from your event, such as confirmation emails, thank you mails from completing a webform, and even account setup and forgot password mails.

The default 'from' email address is noreply@evessio.com, and you have the option to have these emails sent from an email domain that you own.

After successful configuration, emails come from your custom email address e.g. info@yourevent.com or events@yourcomany.com


In this article

Setting up your Email Domain

Using your email domain in your event(s)

Key Concepts: SPF (Sender Policy Framework)

Key Concepts: DKIM (DomainKeys Identified Mail)

Technical Info

Setting up your Email Domain

To get started, navigate to Events HQ by hovering over your name in the top right of the screen.

Click on the Settings tab on the left, and then Email Domains.

To add a new email domain, click on +Add Domain.

Enter your domain and click Save.

Image showing user journey Events HQ - Settings - Email Domains

Warning ⚠

The domain you add must not be in use as an email domain on Evessio already, and must be valid and searchable in DNS records.

Once you add a new domain, it will appear as a pending domain.

Then, update your DNS configuration by copying the provided records. If you do not have access to DNS configuration, reach out to your IT department who can apply these settings.

Image showing DNS records once email domain has been provided.

Once the records have propagated in DNS, the domain will show as Verified.


Lastly, once your email domain has been verified, you can then add email address(es) for the domain you have added. You can add as many addresses for each domain as required. Addresses which are added and verified will become available to use in your event.

To add an email address, click the +Add Email Address button.

Image showing popup window to add a new email address

In the new window, type the address you wish to add, and click Save and send verification email.

The email address provided will then receive a confirmation email message with a link in it to verify it.

Warning ⚠

The email address will not be valid until the link has been clicked.

Image showing a copy of the verification email received when adding an email address


Using your email domain in your event(s)

Once your email domain has been verified, and the added email address(es) has been validated, you can then configure your specific event(s) to use this email as the event's from email address.

To do this, go to Event > Settings, and click the blue pencil in the section "From Email Address".

Validated email addresses will appear in the dropdown menu. Select your preferred 'from' email address, and click Save.

When set, all outbound emails for the event will use this email address.

Image depicting location of 'From' email address setting in Event Settings


SPF (Sender Policy Framework)

SPF is an email authentication method designed to detect forged sender addresses in emails (email spoofing), a technique often used in phishing and email spam.

SPF allows the receiver to check that an email claiming to come from a specific domain comes from an IP address authorised by that domain's administrators. The list of authorised sending hosts and IP addresses for a domain is published in the DNS records for that domain.

DKIM (DomainKeys Identified Mail)

DKIM is a  standard which has been created for the same reason as SPF: to prevent attackers from impersonating you as an email sender. It’s a way to additionally sign your emails to allow the recipient’s server to check if the sender was really you or not.

By setting DKIM on your DNS server, you’re adding an additional way to tell your receivers “yes, it’s really me who’s sending this message”.


Technical info