Event user account activation
In this article
Email verification
When a user creates an Evessio account, we’ll send a verification email to the email address they provided. The user is required to open the email and follow the link to confirm their address and activate their account.
When a user creates an account they will be redirected to their Account page which states that their email is not yet confirmed, they can edit their email and/or Re-send confirmation email if applicable.
If the user navigates to other areas in their account, such as the basket area, they will see the following message.
Email account verification is required before a user can complete a transaction in an event.
They will not be able to proceed with check out but can save their progress on any product forms for later.
There are 2 methods by which users can activate their accounts
- Activation Code
- Activation Link
Example options on the email body:
Both methods generate links or codes which are valid for 48hours
For expired links, users must re-send the email which can be done directly from the button in the basket as mentioned above.
How to edit the verification email
Navigate to Website > Email templates > New Account Confirmation
To learn how to edit email templates click here
In the email you will see the two options;
Activation Code
If this variable is added to the the New Account Confirmation email template - an activation code is automatically generated
The {{ACTIVATION_CODE}} variable must be present in the active email template in order for the validation/activation code to be created. If you ever loose it while editing the template you can click the Variables button and choose Activation code.
The user can copy+Paste this code into the CODE box in their basket and click Validate to complete verification
Activation Link
If this variable is added to the the New Account Confirmation email template - a link will be generated on the email.
The {{ LINK_WITH_TOKEN }} variable must be present in the active email template in order for the validation/activation link to be created. If you ever loose it while editing the template you can click the Variables button and choose {{ LINK_WITH_TOKEN }}
Note: as per the default template we recommend using the variable outside of an HTML link as some email systems can regard this type of link as 'spammy' and my drop it from the message e.g.
HTML link
<a href="{{ LINK_WITH_TOKEN }}">click here</a>
Generates: click here
Full URL
{{ LINK_WITH_TOKEN }}
The activation email contains the {{ LINK_WITH_TOKEN }} variable.
The user can click on this link and a new browser window will open and their account will be verified
Troubleshooting
If the user is not receiving the verification code email, see our troubleshooting guide here.