How to receive a notification when a transaction has taken place

If you or your colleagues/teams would like to be notified when a transaction takes place (e.g. an awards entry, table booking, tickets), then there are 2 options available;

System Notifications

Each user can set their own system notifications. Hover over your name on the top right hand corner and click on My Account. Then in the Notification Management section click Edit.

You will see from the first column the listed rows contain your organizations event groups and then each column to the right marks the type of system notification you can receive.

In this instance you would first choose the row/group in which your event is listed and then tick the checkbox in the Transactions column.

Click Save to finish.

BCC into confirmation email template

Alternatively you can BCC yourself or anyone else into the confirmation email templates. This is the email received by the customer when they complete a transaction.

Go to Website > Email Templates

Select the relevant email template:

• Transaction Invoice- Received when someone choses to pay via invoice.
• Transaction Receipt- Received when someone choses to pay via credit card or makes a free transaction.

One you open either of the email templates, you will see a BCC field input the email addresses of anyone who would like to receive the confirmation email.

Remember to click Save.