Troubleshooting- Why do my products say "This item is unavailable"?

Are your products appearing as "Unavailable"? If so there are several things you can check to determine why.

Are the Product Type dates set correctly?

Each product type (e.g. Event Attendance, Table Booking, Award Nominations, Exhibition Stands) has its own open and close dates. If you have copied an event from last year the dates may not be set correctly.

This can be checked by going to REVENUE> Products> Product Type. To update the dates simply click the blue pencil and input the correct dates. Remember to click the green tick to save.

Are all the products tracking the Product Type dates?

The product type dates are the overall dates for a specific product type. However product items of that type can open or close on any date within the product type dates. It may be that an item has been set to track a custom date and needs to be updated.

This can be checked by going to REVENUE> Products> Product Type and scrolling towards the bottom. It an item says "Track product" this means it is tracking the product type date. If a different date appears and it is in the past this should be updated by clicking on the item and scrolling to the "Availability" section. Select to either track the product type dates or add a new custom date. Remember to save any changes.

Is the product "Active"?

If a product has been set to inactive it will appear as unavailable. To check go to REVENUE> Products> Product Type and scrolling towards the bottom. Inactive products will say "Inactive" in the status column.

The status can be updated by clicking on the item and scrolling to the "Availability" section. From the dropdown options select "Active". Remember to save any changes.