What to do if a customer hasn’t received the account verification email
In this article
Inspect the email sent to the customer
Navigate to Event > People > Use the search bar to search for the users name/email, then click on their name. Scroll down to the History section and look for Email under the Action column, click the blue message text to open the email in the Detailed Link column.
You can see the send status and if the user opened it or not.
Depending on the status it could give you an idea on next key steps to take.
See the send statuses here. and their meanings
Key steps
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Spam folder
Ask the user to check their junk / spam folder.
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Check the spelling of the email address
Navigate to Event > People > Use the search bar to search for the users name/email, then click on their name. Then click the blue pencil icon next to their email address and edit if necessary.
Tick Send confirmation Email and then the green tick icon to save.
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Re-Invite the User
The verification link lasts 24 hours. You can re-send the invite.
Navigate to Event > People > Use the search bar to search for the users name/email, then click on their name. Click Re-Invite next to the Account Holder role.
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Verify the account on behalf of the user.
If you are happy the email is correct, Click on the blue Verify Email button.
This will allow the customer to proceed and submit without them having to validate their account.
Preventive measure
It is always a good idea to set up a custom email domain for your Organization, this means the sender email of the verification and other automated emails will come from your own company email, which the end user may already recognize.
By default the emails come from noreply@evessio.com until you apply your own.
To add your own custom email, find the steps here.