What to do if customer hasn’t received the account verification email
Note
- It is always a good idea to set up a custom email domain for your organisation - guide here
- Bu default, emails come form noreply@evessio.com until you set up your own email domain
Key steps
- Ask the user to check their junk / spam folder.
- Check the spelling of the email address is correct and edit if required.
- You can verify their account manually so they can proceed and complete.
- The verification link is valid for 24hours, optionally re-send the email if it has expired
Manually verify a user's account
- Go to the event and under the EVENT tab click on People
- Use the search field to find the person, then click on their name.
- (1) It is important to check that the email address for the user is correct - edit if required.
- (2) Click on the blue Verify Email button.
- This will allow the customer to proceed and purchase without them having to validate their account.
- (3) You can also re-send the invite from this screen
After verifying the customer's email address, they will need to refresh/reload their browser window to do this.
If the customer asks you to complete the transaction you will need to re-assign it to your own account, then after you have completed it you can re-assign it back to the customer.
Inspect the email sent to the customer
- You can check if the email has been sent successfully and opened.
- Click on the Message link highlighted below.We know the message was delivered but hasn't been opened.
