Event Attendance- How to assign a ticket to someone else
If an attendee can no longer attend their ticket can be assigned to someone else. This can be done by the customer (as long as submissions editing is still open) or in the back office.
Customer
- The customer should first log in to the account they used to purchase the product.
- On the left hand side under “EVENT” click “Tickets”. Beside the relevant transaction click “Change”.
- Within each transaction there may be multiple tickets. If so select the ticket you would like to assign to someone else by clicking “Change”.
- Input the name and details of the new attendee. Click “Save”.
- Once saved the attendee who no longer needs a ticket will receive an email using the email template “Attendee Ticket Denied”. The new attendee will receive an email using the email template “Attendee Ticket Approved”. This will include a copy of their ticket if enabled for the product. If the customer is also the attendee they will receive multiple emails. You should ensure all templates are updated as necessary.
Back Office
- Go to ATTENDANCE> Attendees and beside the relevant attendee click “Change”.
- Input the email address, first name and last name of the attendee and click “Save”.
- To update any other information collected on the product form click the Ticket Code, input the new attendees details and click “Save”.
- Once saved the attendee who no longer needs a ticket will receive an email using the email template “Attendee Ticket Denied”. The new attendee will receive an email using the email template “Attendee Ticket Approved”. This will include a copy of their ticket if enabled for the product. If the customer is also the attendee they will receive multiple emails. You should ensure all templates are updated as necessary.
