Transactions: Making a refund

There are several ways to initiate the refund process

Refund actions become available once either full or partial payment has been assigned to a transaction.

1

  Full Refund via "ACTIONS" button

This will immediately issue a full refund on the entire paid amount.

No notification email is sent

Product items remain active in the system e.g. Awards Nominations or Table bookings.

2

  Full or partial refund via "Modify Transaction"

Specific amounts can be added to individual items via the modify transaction UI. Please note if it is a partial refund DO NOT click "Apply Full Refund". This will refund the total amount. Instead after inputing the particial refund amount click "Save"

Notification can optionally be sent via the checkboxes

Product items remain active in the system e.g. Awards Nominations or Table bookings.

3

   Disable items

Individual items can be disabled which will generate refunds.

Use this method to both refund as well remove items so they do not appear in the management systems e.g. Awards Nomination or Table booking