Creating a custom product

Custom products can be used to sell any additional products you wish to make available through your event.

To get started, go to Revenue > Products, and click on the title of your Custom product.

Note 🗒️

Custom products are not automatically available.

If you require this feature, please contact support@evessio.com.

In this article

Creating a new Custom product

To create a new custom product, click +Add new product.

  • General Settings

Give your new custom product a name- this will appear on your website to your users.

Then, choose what your button text will be.

The default button text will say Book Now; if you are happy with this, you can leave this field blank.

If you prefer another word/phrase, you can add this to the button text field.

Then, choose if you will enable multi-select. If checked, customers will be able to pick up to 10 items at once.

Then, add an optional description. This can be used to describe the product and what is included.


  • Product Form

Next, attach the appropriate Product Form.

This form is the information you require from the customer. This may include colour preference, delivery information, etc.

You can select an existing form from the drop down menu, or create a new form including the specific information you require.

Note 🗒️

You can read more about configuring your product form(s) here.

Then, you can choose for any of the fields in the Product Form to also appear on the customer invoice, such as if you wanted the colour preference chosen replicated on the invoice PDF.

You do not need to check the boxes if you do not need these fields on your customer's invoice.


  • Availability

Next, complete the product Availability details.

First, choose the status. There are three status options:

Active The custom product is active and is available for purchase within the dates defined
Inactive The custom product is inactive and is not available for purchase, even within the dates defined.
Admin Only

The custom product appears as inactive and is not available for purchase by general users.

Admin Only items are automatically hidden from the dropdown for everyone except admin users.

Then, choose if this product is Visible in Basket Dropdown.

In the Basket view, you can include an Add to Basket selector, which is a dropdown menu with your available products.

If you don't want this table product to appear in the dropdown, you can set this option to No.

Note 🗒️

To learn more about the Add to Basket selector, click here.

Finally in this section, choose the availability dates for this product.

You can choose to use your general product item availability dates, or you can choose a custom date for this specific product. The date you choose must fall within the date window you have chosen for your Custom Product.


  • Pricing

In the next section, complete the Pricing details.

First, choose how many units will be associated with this product.

Then choose if you will use a pricing template, which easily allows you to use the same pricing for multiple products.

If you are not using a pricing template, add in the value for this product. You will see the price per unit displayed, which is the price divided by the amount of units you've allocated.

Finally, assign the VAT settings. If your product should follow your event's standard VAT settings, leave this option at System Default Settings. If you prefer for this specific table product to have different settings to your general event, choose one of the other options.

Note 🗒️

Click here to learn about different VAT settings.

Then, select if you would like to create a One-click link.

A one-click link is a direct link to your product, and can be shared with customers to allow them to purchase this specific table product, without having to use your website.


You must first Save your product before the link and variable can be generated.  


  • Limits

You can choose to add limits to your specific product. This is useful if you know you have a limited number of products, or want to restrict individual customers from buying more than a certain amount of this table.

Note 🗒️

Limits set here are for your specific product you are creating. If you want to limit the total of all custom product sales, you can do so using the general product configuration.


  • Volume Discounts

Volume discounts can be applied so apply pricing reduction based on the amount of this product being purchased, i.e. the more you buy, the less you pay.

Note 🗒️

For more information regarding Volume Discount Rules, click here.


Once you are finished configuring your new product, click Save.


General Custom Product Configuration

In addition to creating your products, you can set general configurations for your Custom Products.

To make edits, click on the blue pencil icon✏️. To save any changes, remember to click the green check mark ✅.

Here, you can rename your Custom product, and set the overall Custom Product Availability dates.

You can add global limits to your Custom products, so that your combined sales will be restricted when you reach a certain number of units sold.

You can choose to enable the product attachment for your custom products.


Here, you can also  determine Submission Editing rules.

Related Articles