Creating an Event Attendance product

Event Attendance products can be created for you to sell tickets at your Conference Event.

You can determine the number of people that a ticket admits, i.e. single entry, group ticket for 10, etc., and determine pricing for each product individually.

To get started, go to Revenue > Products, and click on the title of your Event Attendance product.

Creating a new Event Attendance product

To create a new Event Attendance product, click +Add new product.

There are other settings you can control on this page- these can be managed via the General Event Attendance Configuration.

• General Settings

Give your new event attendance product a name- this will appear on your website to your users.

Then, choose what your button text will be.

If you are happy with the button text to say Book Now, you can leave this blank.

If you prefer another word/phrase, you can add this to the button text field.

Then, choose if you will enable multi-select. If checked, customers will be able to pick up to 10 items at once.

Then, add an optional description. This can be used to describe the ticket and what is included.

• Product Form

Next, attach the appropriate Product Form.

This form is the information you require for each attendee. If you are creating a group ticket for 10 people, this form needs to be filled out with the information for each of the 10 attendees.

You can select an existing form from the drop down menu, or create a new form including the specific information you require.

Then, you can choose for any of the fields in the Product Form to also appear on the customer invoice, such as if you wanted attendee name(s) replicated on the invoice PDF.

You do not need to check the boxes if you do not need these fields on your customer's invoice.

• Availability

Next, complete the product Availability details.

First, choose the status. There are three status options:

Then, choose if this product is Visible in Basket Dropdown.

In the Basket view, you can include an Add to Basket selector, which is a dropdown menu with your available products.

If you don't want this event attendance product to appear in the dropdown, such as for free or specific VIP tickets, you can set this option to No.

Finally in this section, choose the availability dates for this product.

You can choose to use your general product item availability dates, or you can choose a custom date for this specific product. The date you choose must fall within the date window you have chosen for your Event Attendance Product.

• Ticket Settings

If you are happy for this ticket to follow your general product configuration, you can skip this section and the pre-determined ticket settings will be applied.

If you prefer for this specific ticket to have their own ticketing settings, tick the option Create custom settings.

Once selected, you can create ticketing settings just for this attendance product.

• Pricing

In the next section, complete the Pricing details.

First, choose how many units will be associated with this ticket, e.g. for an individual ticket, add 1; for a group ticket of 10, add 10.

Then choose if you will use a pricing template, which easily allows you to use the same pricing for multiple products.

If you are not using a pricing template, add in the value for this product. You will see the price per unit displayed, which is the price divided by the amount of seats you've allocated.

Finally, assign the VAT settings. If your product should follow your event's standard VAT settings, leave this option at System Default Settings. If you prefer for this specific event attendance product to have different settings to your general event, choose one of the other options.

• One-click Link

Then, select if you would like to create a One-click link.

A one-click link is a direct link to your product, and can be shared with customers to allow them to purchase this specific event attendance product, without having to use your website.

You must first Save your product before the link and variable can be generated.  

• Limits

You can choose to add limits to your specific product. This is useful if you know you have a limited number of a specific type of ticket, or want to restrict individual customers from buying more than a certain amount of this ticket.

• Volume Discounts

Volume discounts can be applied so apply pricing reduction based on the amount of this product being purchased, i.e. the more you buy, the less you pay.

Once you are finished configuring your new product, click Save.

General Event Attendance Configuration

In addition to creating your products, you can set general configurations for your Event Attendance Products.

To make edits, click on the blue pencil icon✏️. To save any changes, remember to click the green check mark ✅.

Here, you can rename your Event Attendance product, and set the overall Event Attendance Product Availability dates.

You can add global limits to your Event Attendance products, so that your combined sales will be restricted when you reach a certain number of items (types of tickets) or units (individual attendees) sold.

If your venue has a capacity of 2000 pax, you can set your Max Available to 2000 units, and all ticket sales will halt once you sell this many units (which can be a combination of individual tickets, group tickets, etc).

You can determine the global ticketing settings for your event attendance product (these can be overridden for individual tickets if needed)

You can choose to enable the product attachment for your event attendance products.

Here, you can also  determine Submission Editing rules.